1. Introduction

Thank you for purchasing services and resources from Papafy. We are committed to providing high-quality educational materials. However, we understand that sometimes a product may not be what you expected. This Refund Policy outlines the circumstances under which we provide refunds.

2. Digital Products

Given the nature of digital content, once a digital product (such as downloadable PDF notes, past papers, e-books) has been purchased and accessed or downloaded, we generally do not offer refunds. This is because digital information cannot be "returned."

Non-refundable digital items include:

• Downloadable study notes and guides.
• Digital past paper archives.
• Instant-access premium content.

3. Subscription Services

For subscription-based services (e.g., monthly or yearly access to premium features, AI tools, etc.):

• Cancellations: You may cancel your subscription at any time via your account settings. Your cancellation will take effect at the end of the current paid term. You will continue to have access to the service until the end of your billing period.
• No Partial Refunds: We do not provide refunds or credits for any partial subscription periods or unused time.
• Automatic Renewal: Unless you cancel before the end of your current subscription period, your subscription will automatically renew.

4. Exceptions for Refunds

We may grant refunds in exceptional circumstances at our sole discretion, such as:

• Technical Defects: If the digital product is proven to be defective or corrupt and we are unable to resolve the issue within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly (e.g., double billing due to a technical glitch).
• Misrepresentation: If the product is fundamentally different from what was described on the sales page.

To request a refund under these exceptions, you must contact us within 7 days of the purchase date.

5. How to Request a Refund

To submit a refund request, contact support via your account dashboard or the in-app help center with the following information:

• Your full name and registered email address.
• Order number or transaction ID.
• A detailed explanation of the issue and the reason for the refund request.

We will review your request and notify you of the approval or rejection of your refund within 5-7 business days.

6. Processing of Refunds

If your refund is approved, we will initiate a refund to your original method of payment. You will generally receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).

7. Contact Us

For support and general inquiries, please email us at [email protected] or use the Help section in your account and we will respond as soon as possible.