1. Introduction

Thank you for purchasing services and resources from Papafy. We are committed to providing high-quality educational materials. However, we understand that sometimes a product may not be what you expected. This Refund Policy outlines the circumstances under which we provide refunds.

2. Digital Products

Given the nature of digital content, once a digital product (such as downloadable PDF notes, past papers, e-books) has been purchased and accessed or downloaded, we generally do not offer refunds. This is because digital information cannot be "returned."

Non-refundable digital items include:

• Downloadable study notes and guides.
• Digital past paper archives.
• Instant-access premium content.

3. Timed Access Plans

For one-time timed access plans, including Papafy Pro - 1 Month and Papafy Pro - Yearly:

• Access Term: Papafy Pro - 1 Month remains active for 30 days from purchase. Papafy Pro - Yearly remains active for 1 year from purchase.
• No Partial Refunds: We do not provide refunds or credits for any partial access periods or unused time.
• No Automatic Renewal: Papafy Pro plans are one-time purchases and do not auto renew.

4. Exceptions for Refunds

We may grant refunds in exceptional circumstances at our sole discretion, such as:

• Technical Defects: If the digital product is proven to be defective or corrupt and we are unable to resolve the issue within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly (e.g., double billing due to a technical glitch).
• Misrepresentation: If the product is fundamentally different from what was described on the sales page.

To request a refund under these exceptions, you must contact us within 7 days of the purchase date.

5. How to Request a Refund

To submit a refund request, contact support via your account dashboard or the in-app help center with the following information:

• Your full name and registered email address.
• Order number or transaction ID.
• A detailed explanation of the issue and the reason for the refund request.

We will review your request and notify you of the approval or rejection of your refund within 5-7 business days.

6. Processing of Refunds

If your refund is approved, we will initiate a refund to your original method of payment. You will generally receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).

7. Contact Us

For support and general inquiries, please email us at [email protected] or use the Help section in your account and we will respond as soon as possible.